FAQs

  1. What is a Scarlet Scholar?
  2. Who is my Success Coach?
  3. How will my Success Coach contact me?
  4. How quickly can I expect a response from my Success Coach if I have questions or concerns?
  5. What are your operating hours?
  6. What can I expect from my Success Coach?
  7. What does my coach expect of me?
  8. How can I find my Academic Advisor?
  9. Can I switch Success Coaches?
  10. What if I can’t make it to campus to meet with my coach in person?
  11. How often is it recommended that I meet with my coach?
  12. What can I do to prepare for my appointment?
  13. Does coaching require a long-term commitment?
  14. What’s the benefit of Success Coaching?
  15. How long are individual coaching sessions?
  16. How do I schedule an appointment with meet with a Success Coach?
  17. What happens if I need to reschedule?
  18. What kind of topics will be discussed during my appointment?
  19. What kind of programs or events do the Success Coaches host?

 

1. What is a Scarlet Scholar?

Scarlet Scholars are first-year students who are not affiliated with EOF, TRiO, the Honor’s College, or the Leadership Institute. They are (non-transfer) students who have been paired with a success coach to guide them through their first year of college.

 

2. Who is my Success Coach?

Incoming students are paired with a Success Coach prior to the start of their first semester and should expect e-mail communication directly from their coach before the first day of class. If you are unsure about who your Success Coach is:

  • Contact the Student Success Coach Office at 856-225-2183 or email successcoach@camden.rutgers.edu OR
  • Follow the steps to make a “student services/success coaching” appointment in Raptor Connect to find your assigned coach’s name

3. How will my Success Coach contact me?

Success Coaches will communicate with you in the following ways:

  • Rutgers email (Scarletmail), as it is the official mode of university communication
  • We may also contact you via phone, text, via Residence Life staff, or other campus administrators

4. How quickly can I expect a response from my Success Coach if I have questions or concerns?

Your Success Coach will respond to any inquiries as quickly as possible, typically aiming for a response time between 1-2 business days. If your Success Coach is on vacation or out of the office, another Success Coach is always available to help. If you have an urgent matter, you are encouraged to drop-in or call the main office to speak to the first available staff member. If you are experiencing an emergency while the office is closed, you are advised to alert campus police at 856-225-6009.

 

5. What are your operating hours?

The Student Success Coach Office hours are 8:30 a.m. - 5 p.m., Monday through Friday. Each coach also holds extended hours until 7pm, once a week, Monday through Thursday. Check with your coach to find out which day of the week they can accommodate late appointments. During university closures due to weather or holidays, success coaches are not in the office. Our office is open on the first business day after New Year’s Day, as well as during spring break and throughout the summer months.

 

6. What can I expect from my Success Coach?

Success coaches are here to help you be your best, in work, life, and school—they care about all aspects of your well-being. You can count on your coach to be non-judgmental and provide honest feedback when you need it. You can also expect your coach to:

  • Motivate, guide, and advise you. Coaching is not about giving solutions, but rather working with you to come up with your own
  • Challenge you to reach new levels of achievement
  • Help you to establish meaningful goals and hold you accountable for following through on them
  • Always be direct and honest
  • Ignite your true potential
  • Introduce and connect you to new skills, critical resources, and opportunities
  • Provide frequent and proactive outreach and communication of key RU-C dates, deadlines, information, and events to promote your success

7. What does my coach expect of me?

Coaches expect their students to:

  • Be open to discussing challenges and sharing successes that occur in and out of school
  • Be able to communicate honestly & effectively about needs and goals
  • Learn the importance of personal growth through feedback
  • Be open to change and taking risks
  • Maintain scheduled meeting times

8. How can I find my Academic Advisor?

Success coaches are not academic advisors. If you are unsure about who your advisor is, see the links below, depending on your school:

9. Can I switch Success Coaches?

All Success Coaches are highly trained professional staff members at the university. They are all cross-trained to work with any student at RU-C and the Success Coach Office works as a team to support our students. Your coach may consult the expertise of another coach to ensure that you are best supported based on your individual goals and needs. However, if you feel that you do not have a good fit or connection with your assigned Success Coach, you are welcome to send an email to successcoach@camden.rutgers.edu or stop by our office and speak with Asst. Director, Kendall Depew about your concerns.

 

10. What if I can’t make it to campus to meet with my coach in person?

We understand that our students live busy lives, so coaches offer a variety of convenient ways to conduct coaching sessions with students. While we encourage in-person meetings as often as possible, students can schedule phone calls or virtual meetings via WebEx with their coach if necessary. E-mail and text communication is acceptable for minor matters.

 

11. How often is it recommended that I meet with my coach?

First-year students should plan to meet with their coach every other week (twice a month) to ensure the prompt delivery of important information, identify barriers to success early on, and to rectify concerns in a timely manner. If you need to meet with your coach more frequently, additional appointments can always be made, as schedules permit.

 

12. What can I do to prepare for my appointment?

Before your coaching session, students are encouraged to come prepared with questions about anything you need clarity on, information on your course progress, updates on tasks discussed at previous coaching meetings, and any documentation that is relevant to your appointment. Students can reflect back on past meetings by logging into Raptor Connect and viewing coach notes and/or uploaded documents for reference.

 

13. Does coaching require a long-term commitment?

The Scarlet Scholar Coaching Program is designed to support students through their first year of college, with the intent of connecting you with expanded networks of support throughout campus to aid you in the progression of your academic career. Students are only expected to regularly meet with their coach during their first year. Students are still welcome to check-in with their coach and attend programming as upperclassmen however.

 

14. What’s the benefit of Success Coaching?

Our findings show that students who participate in coaching typically experience an easier adjustment to college and reach their goals faster. Students who meet regularly with their coach:

  • Achieve higher grade point averages
  • Receive less progress reports of concern from professors
  • Are more likely to receive A’s and B’s in their courses

Scarlet scholars can also receive assistance from their coach in meeting their Bridging the Gap requirements, obtaining/maintaining other sources of financial aid, improving necessary academic skills, getting more involved on campus, and more!

 

15. How long are individual coaching sessions?

Coaching sessions are typically about 30-minutes long (the length of just 1 Netflix episode!).

 

16. How do I schedule an appointment with meet with a Success Coach?

All appointments can be scheduled via Raptor Connect.  

 

17. What happens if I need to reschedule?

With advanced notice, you can contact your coach via phone, text, or e-mail to reschedule your appointment for a better date and time. If you need to cancel your appointment, you can do so on Raptor Connect.

 

18. What kind of topics will be discussed during my appointment?

When you meet with your coach, YOU decide which topics to cover during your session. Depending what your priorities are in that moment, you may discuss things like: paying your term bill, finding employment, securing housing, goal-planning, improving your course grade, self-care and mental health, personal challenges, recent successes, relationship issues, identifying opportunities to enhance your student experience…this list goes on!

 

19. What kind of programs or events do the Success Coaches host?             

Coaches develop and host a variety of programs throughout the semester that are focused on the needs expressed by our students. Many program topics are aimed at helping students build the academic, life, and professional skills that will be necessary to your success in college and beyond. We also plan social events on and nearby to campus just for fun (Check our “events” tab at the start of each semester for our updated calendar of events)!

Our office often collaborates with other campus departments and student organizations on programming as well. If your student org wants to join forces on an event, or you have new ideas for programming, please email us at successcoach@camden.rutgers.edu